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TERRATEC G1 - Technical Data (english)
Description: Technical Data in PDF-Format
Version: 12 / 2011 | Filesize: 706 KB


TERRATEC G1 - Technical Data (nederlands)
Description: Technical Data in PDF-Format
Version: 12 / 2011 | Filesize: 551 KB



TERRATEC G1 - Quick Setup Guide
Description: Quick Reference in PDF-Format
Version: 12 / 2011 | Filesize: 564 KB

TERRATEC G1 - Questions & Answers

Question 1
To install the software I need to enter a serial number. The number, which is printed on the CD cover, is not accepted.

Answer 1
Please download the latest version from the download area, this one can then be installed with the serial number located on the CD sleeve.


Question 2
The software is displaying the picture in black / white only!

Answer 2
This problem could be caused by using the S-Video port of the G1 and connect it through an adapter(e.g. SCART) to an external device which is not equiped with a S-Video port. Please use the S-Video port only with devices that have a S-Video port integrated. So if you have a product with a SCART adapter for example, please connect the devices using the Compostite cable (yellow jack).


Question 3
The software is not displaying a picture.

Answer 3
There are several error sources that could cause this problem, please use the following list to check your system:

• Is the G1 connected to a USB 2.0 port? Using a port with less than USB 2.0 would cause that problem because the supplied bandwidth would be to small.
  
• In case you are using a USB-Hub, please connect the G1 directly to your PC.
  
• The G1 should be connected to a port on the backside of the PC because they ensure a stable performance with the maximum bandwidth.
  
• If you are using a SCART adapter, please set the swith to OUTPUT.
  
• The ports on the frontside of your video recorder are for signal input only.
  
• Ensure that the right source is selected in the software. (Compostie or S-Video)
  

In case the problem remains, please connect the G1 to a different source to localise the error source. A DVD player for example is always equiped with an input for the composite cable as well as one for the S-Video cable, so you could directly connect the G1 without using an adapter.


Question 4
The TV picture is displayed with interruptions and / or green artefacts. Something is jamming the sound signal.

Answer 4
In most cases these problems can be pinpointed to the USB ports along with the driver that is currently installed. Normally it helps to install the Microsoft Standard PCI to USB driver.
(Our experience with the performance of this particular driver is that the full bandwidth was supplied on a stable level)
Here is the link for an installation guide!

Furthermore please check if the correct TV standard is choosen, Germany for example is using PAL B/G.


Question 5
I installed the latest driver and software and read the documentation but my problem still exists.

Answer 5
In this case please contact our service team.