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- FAQ & manuals

Cinergy T Stick RC HD - Technical Data
Description: Technical Data in PDF-Format
Version: 02 / 2010 | Filesize: 641 KB



Cinergy T Stick RC HD - Quick Setup Guide
Description: Quick Reference in PDF-Format
Version: 06 / 2010 | Filesize: 529 KB



Cinergy T Stick RC HD - Software Manual (english)
TERRATEC Home Cinema Manual in PDF-Format
Version: 03 / 2009 | Filesize: 4 MB


Cinergy T Stick RC HD - Software Manual (español)
TERRATEC Home Cinema Manual in PDF-Format
Version: 03 / 2009 | Filesize: 3.6 MB


Cinergy T Stick RC HD - Software Manual (italiano)
TERRATEC Home Cinema Manual in PDF-Format
Version: 03 / 2009 | Filesize: 4.3 MB


Cinergy T Stick RC HD - Software Manual (nederlands)
TERRATEC Home Cinema Manual in PDF-Format
Version: 03 / 2009 | Filesize: 4.4 MB

Cinergy T Stick RC HD - Questions & Answers

Question 1
I cannot start a channel scan.

Answer 1
Please check under "Device" (first entry in the settings of the TERRATEC Home Cinema under 'Scan') if your product is selected. In case you get a message like"Device turned off / No Device available" the Cinergy T Stick RC HD is not connected to the PC or the Driver for the device is not installed correctly.

In case you want to install the Drivers manually from the included CD, you can find the Installation Guides under the following links.

Windows XP / Windows Vista / Windows 7

Drivers with a self-installing installation program (Setup.exe) can be found here Download Area



Question 2
No / not all channels were found after running a scan.

Answer 2
Please download and install the latest version of the TERRATEC Home Cinema Software from our website and then go to Settings and choose under Scan -> Region All or Your Country.

Make sure that the antenna is connected properly and that you receive a sufficient DVB-T signal.

If still no channels were found after scanning, the signal is probably insufficient. The antenna included in the package is made for regions with a strong DVB-T signal and fact is that all DVB-T receiver need a sufficient signal for a satisfying result. In case you are living in an area with a weak signal, you will need an active antenna (with own power supply) or a roof aerial.



Question 3
The TV picture is displayed with interruptions and / or green artefacts. Something is jamming the sound signal.

Answer 3
In most cases these problems can be pinpointed to the USB ports along with the driver that is currently installed. Normally it helps to install the Microsoft Standard PCI to USB driver.
(Our experience with the performance of this particular driver is that the full bandwidth was supplied on a stable level)
Here is the link for an installation guide!



Question 4
Can I connect an active antenna to the Cinergy T Stick RC HD?

Answer 4
If the antenna has a separate power supply you can use it with the Cinergy T Stick RC HD. The USB ports are not able to supply the antenna with enough power so that wouldn´t work.



Question 5
Where can I find the serial number referred during the instllation process of TERRATEC Home Cinema?

Answer 5
Included in the delivery you will find a postcard. On this postcard is a key for unlocking the Mpeg4 codecs (HD-TV) during the installation process of the TERRATEC Home Cinema.

Please note that there are no HD channels broadcasted via DVB-T in Germany at present time. Therefore the entry of the key is not necessary to enter the key if you are using a DVB-T stick in Germany.



Question 6
I installed the latest driver and software and read the documentation but my problem still exists.

Answer 6
In this case please contact our service team.