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TERRATEC G3 - Technical Data (english)
Description: Technical Data in PDF-Format
Version: 01 / 2012 | Filesize: 685 KB


TERRATEC G3 - Technical Data (nederlands)
Description: Technical Data in PDF-Format
Version: 01 / 2012 | Filesize: 547 KB


TERRATEC G3 - Quick Setup Guide Windows
Description: Quick Reference in PDF-Format
Version: 01 / 2012 | Filesize: 455 KB

TERRATEC G3 - Questions & Answers

Question 1
The software is displaying the picture in black / white only!

Answer 1
This problem could be caused by using the S-Video port of the G3 and connect it through an adapter(e.g. SCART) to an external device which is not equiped with a S-Video port. Please use the S-Video port only with devices that have a S-Video port integrated.


Question 2
The software is not displaying a picture.

Answer 2
There are several error sources that could cause this problem, please use the following list to check your system:

• Is the G3 connected to a USB 2.0 port? Using a port with less than USB 2.0 would cause that problem because the supplied bandwidth would be to small.
  
• In case you are using a USB-Hub, please connect the G3 directly to your PC.
  
• The G3 should be connected to a port on the backside of the PC because they ensure a stable performance with the maximum bandwidth.
  
• If you are using a SCART adapter, please set the swith to OUTPUT.
  
• The ports on the frontside of your video recorder are for signal input only.
  
• Ensure that the right source is selected in the software. (Compostie, S-Video or SCART)
  

In case the problem remains, please connect the G3 to a different source to localise the error source. A DVD player for example is always equiped with an input for the composite cable as well as one for the S-Video cable, so you could directly connect the G3 without using an adapter.


Question 3
The TV picture is displayed with interruptions and / or green artefacts. Something is jamming the sound signal.

Answer 3
In most cases these problems can be pinpointed to the USB ports along with the driver that is currently installed. Normally it helps to install the Microsoft Standard PCI to USB driver.
(Our experience with the performance of this particular driver is that the full bandwidth was supplied on a stable level)
Here is the link for an installation guide!

Furthermore please check if the correct TV standard is choosen, Germany for example is using PAL B/G.



Question 4
I installed the latest driver and software and read the documentation but my problem still exists.

Answer 4
In this case please contact our service team.