Right of cancellation

Right of cancellation

Instructions concerning the right of cancellation

You may cancel your contractual statement, without giving reasons, in writing (e.g. letter, fax, e-mail) or by returning the good within two weeks. This period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the recurring supply of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations in accordance with Section 312C para 2 BGB in conjunction with § 1 para 1,2 and 4 BGB-InfoV as well as our obligations under 312e para 1 sentence 1 BGB in conjunction with § 3 BGB-InfoV. In order to safeguard the withdrawal period it is sufficient to timely send the withdrawal or the cause.

Send the cancellation to:

TerraTec Electronic GmbH
Re. Webshop-Widerruf
Herrenpfad 38
41334 Nettetal
Germany

In order to expedite the cancellation process, please use the corresponding form. Please understand that alternative ways take longer than the process using the recommended form. You can obtain the form via this link:

http://rma.terratec.net/

Consequences of cancellation
In the case of an effective cancellation, each party shall return the received services; the compensation for capitalised use (if any) shall be reimbursed/returned. Compensation for loss of value is required, where applicable, if you are unable to return the received goods in whole or in part or only in a deteriorated state.

This does not apply when surrendering goods if the deterioration of the good can be attributed solely to its inspection – such as that you could have conducted in a retail shop. Otherwise you can avoid the obligation to provide compensation for value for deterioration caused by intended use of the good by not using the good as a proprietor and by refraining from everything which can diminish its value.

Goods which can be sent as parcels are to be returned at our risk. You must bear the cost of the return if the good delivered corresponds to your order and if the price of the good to be returned does not exceed 40 Euro, or if the price of the good is higher and you have not yet rendered the equivalent or a contractually agreed partial payment at the time of the cancellation. Otherwise the return is free of charge for you. Goods which cannot be sent as parcels are picked up by us.

Obligations for refunding payments must be fulfilled within 30 days. For you, this period begins when you send off your notice of cancellation or the good; for us it begins when we receive the notice or good.

Payments by credit card are refunded only to the corresponding credit card account.

Transfers for advance payment orders will be refunded to an account to be specified by the customer.

The right of cancellation shall not exist for delivery of software if the consumer has unsealed the delivered data media.